Frequently Asked Questions
Everything you need to know about our elite athletic gear and services.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days within the continental US. Custom-fitted equipment may require an additional 7-10 days for precision assembly and quality control.
Do you offer a warranty on your sports equipment?
Yes, all VICIS products come with a one-year limited warranty covering manufacturing defects. We stand behind the durability and safety of our professional-grade gear.
What is your return policy for performance apparel?
We accept returns on unworn apparel with original tags within 30 days of purchase. Please note that personalized or custom-engraved items are final sale.
How do I ensure I am ordering the correct size?
We provide a comprehensive sizing guide on every product page. For protective gear, we recommend following our video measurement tutorials to ensure maximum safety and comfort.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger equipment purchases.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our live tracking portal to monitor your delivery status.